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Privacy & Refund Policy

Privacy Policy

At Philly’s Best Pizza & Sub, your privacy is a top priority. We are committed to protecting your personal information and ensuring a safe online experience when visiting our website or placing an order.

Information We Collect:

  • Contact details (e.g., name, phone number, and email address) for orders and communication.
  • Payment details securely processed through third-party payment providers.
  • Order preferences and delivery addresses for accurate fulfillment.

How We Use Your Information:

  • To process and deliver your orders promptly.
  • To communicate updates on your order status.
  • To enhance your customer experience and address feedback.

Data Security:
Your information is safeguarded through industry-standard security protocols. We do not share your data with third parties except when required for order fulfillment or by law.


Cookies:
Our website uses cookies to enhance your browsing experience and track website performance. You can manage your cookie preferences through your browser settings.

For questions about our privacy practices, contact us at:

  • Elkridge Location: (410) 579-1504
  • Columbia Location: (410) 715-9595

Refund Policy


At Philly’s Best Pizza & Sub, we strive to provide excellent service and delicious food every time. If an issue arises with your order, we’re here to help.

Refund and Replacement Policy:

  1. Incorrect Orders: If your order is incorrect, please contact the location where you placed your order within 24 hours. We will arrange for a replacement or refund as necessary.
  2. Quality Concerns: If you are dissatisfied with the quality of your meal, please contact us immediately. We may offer a replacement or refund at our discretion.
  3. Missed Deliveries: If your delivery is not received, please contact us at the corresponding location, and we will address the issue promptly.

Conditions:

  • Refunds or replacements may require verification of the issue (e.g., photos or returning the incorrect item).
  • Refunds are processed back to the original payment method and may take 3–5 business days to appear, depending on your bank.
  • Orders placed via third-party platforms (e.g., delivery apps) must be resolved directly with the platform used.

For assistance with your order, contact:

  • Elkridge Location: (410) 579-1504
  • Columbia Location: (410) 715-9595

Thank you for choosing Philly’s Best Pizza & Sub!

Philly’s Best Pizza & Sub is your go-to spot for delicious sand authentic pizza and sub sandwiches in Elkridge and Columbia, Maryland.

Our made-to-order menu uses only the highest quality ingredients, ensuring a burst of flavor in every bite. From classic pepperoni pizza to hearty steak and cheese subs, our extensive options satisfy any craving.

Plus, we offer vegetarian and gluten-free choices.

Our friendly staff provides exceptional service in a warm and inviting atmosphere. Come and experience the best of Italian food in Maryland at Philly’s Best Pizza & Sub!